Online tickets can only be used for the stated trip and are not valid on other cruises. They are not transferable and there are no refunds for unused tickets.
Our office is open Monday to Friday 9am to 5pm. If you have an urgent enquiry relating to a sailing out of office hours, then please call the office on 0118 948 1088 and select the option for Duty Manager.
Parking is available at the Thameside Promenade Car Park RG1 8BD. This is a pay and display car park.
Boarding takes place at our Caversham Pier which is located directly at the back of the Crowne Plaza Hotel. Sat Nav postcode RG1 8BD. Access by road is from Richfield Avenue and then into Thameside Promenade.
Our Senior tickets are for 65 years and over.
Our Child tickets for our scheduled cruises are for children aged 14 years and under from our Caversham Pier.
Children under 4 years of age travel for free.
Our Child tickets for our dining cruises are for children 10 years and under.
Firstly, it goes without saying all guide dogs and service dogs are welcome onboard. Secondly well behaved, well controlled pet dogs are allowed onboard our Scheduled Cruises without food and Private Charter subject to the skippers' discretion. What does this mean? In basic terms, happy, friendly and quiet dogs are welcome onboard but, just in case your version of happy, friendly and quiet is a man eating dog the size of a horse with bad manners we do reserve the right to refuse entry.
It is important for us that we make your time on the river as enjoyable and relaxing as we can. We want every one to feel comfortable and safe, for this reason we would ask you to consider the following information. We have been inspected by Reading Borough Council and also proudly display the Good to Go logo.
We will continue to make sure all our vessels are very well ventilated with lots of fresh air.
Our crew will continue with extra cleaning and hygiene routines onboard each vessel between sailings.
We strongly advise you to book your tickets in advance, to avoid disappointment. We are unable to guarantee travel on the day.
All payments should be made by card. We do not carry cash on our vessels or at the pier.
Please do not travel if you feel unwell.
Please consider wearing a face covering in busy enclosed areas. The wearing of a face mask will be a matter of personal choice.
Our crew are unable to enforce social distancing so please be considerate to fellow passengers and staff.
Our boats are inspected by the Maritime and Coastguard Agency and carry modern safety equipment onboard. Each vessel is licensed to carry more passengers than our own imposed limits and we carry excess life-saving equipment for these maximum numbers. Our highly trained skippers and crews will run through a safety briefing as we leave your boarding point.
The Caversham Lady and Lady Caroline both offer level easy access with Caversham Lady also having accessible toilets. Other vessels are older and/or multi decked so do not accommodate wheelchairs easily. We encourage you to speak to our team about specific requirements as we aim to try as hard as possible to make access possible for all.
At the current time, we are able to offer at your own risk storage on Caversham Pier but not onboard as we need all available space for social distancing. The buggies are stored on the pier behind a locked gate.
We do ask you only to consume food and drink purchased onboard however we also understand some passengers may have dietary requirements that we can not meet. Please politely let the crew know this is the case and we will be understanding.
Vessels operating in the colder months, Caversham Lady, Caversham Princess and Princess Marina all have full heating onboard
All our vessels have toilets. The Caversham Lady has wheelchair-accessible toilets. Changing facilities are limited due to space onboard, again this is easiest onboard the Caversham Lady.
All our vessels have a fully stocked bar onboard serving hot and cold drinks. We carry snacks on each sailing.